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Terms and Conditions

  1. General provisions
    1. These Regulations set out the general conditions, rules and manner of providing Services electronically via the CargoTycoon Website, including in particular the terms and conditions of supplied by GameCode Konrad Krzyżewski; online games and other services, e.g. forums and help systems, as well as concluding and terminating Agreements for the provision of Services and complaint procedures.
    2. Play fair. Any try of taking advantage of holes in the code of the game results in rigorous ban or account deletion. Respect other players. Bulling, harassment, threatening, vulgarisms, blackmailing, wheedling, sending racist, sexist or any other offensive contents towards other players or Administration (directly or indirectly) result in rigorous ban or account deletion. Netiquette must be obeyed.
    3. The website works on the principle of an online game, whose sole purpose is to entertain users. It is prohibited for users to use it for commercial purposes. Exceptions to this rule require the express written consent of the Service Provider.
    4. Creating an account on the website is tantamount to acceptance of these regulations. The player during registration is required to read the rules of the game and the General Terms of Use. I also undertake to comply with both documents. Ignorance of the rules of the game does not release you from liability for any prohibited actions that the Player commits during the game.
  2. Administrator responsibility.
    1. Cargo Tycoon does not charge players, for that reason player can not lay claims to Administration if some of game functions does not work properly. Claims are considered if they concern Premium(paid) accounts and only within paid functions of the game(premium tabs, etc.). In case of blocking or deletion of the Account paid services are de-activated with no compensation. The game is being constantly improved and all mistakes are eliminated.
    2. Owner of the service, Administration and moderators are not responsible for contents written by users on CB or FORUM and reserve the right to edit, delete forbidden by law, vulgar, offensive, breaching privacy or rights of the individual contents added by using the service.
    3. Within technical and operational bounds of possibility the owner of „CT” gives users online GAME and other services providing access in 98% days of the year on average. This time does not include periods where online gaming or using other services will be suspended by technical issues or necessity of maintenance, for which the owner will not take responsibility.
  3. Forbidden actions:
    1. Registration on temporary e-mail address.
    2. Using any software making the game easier (bots). Eg.: Using bot training drivers automatically. Punishment: Account deletion.
    3. Blackmailing other players. Ban for 3 days.
    4. Wheedling login details from other players. Eg.: Writing to players pretending a member of Administration asking for login details. Punishment: Ban from 10 days to account deletion(depending on damages done to stolen account).
    5. Spamming on the Chat(CB).
    6. Using inappropriate language or content in any form/activity connected with the Game against standards of behaviour commonly accepted as socially appropriate.
    7. Using any additional symbols in nicknames which can modify the look of it(html, bbcode, etc.). Such symbols can cause bugs in Your account what will not be considered when you report them or the game not working properly. Symbols can only be used in Admin's nicknames or ex-moderators nicknames. It is allowed to use only square brackets after your nickname(NewPlayer[9]). Eg.: your nickname: Andy@ or *John*. Punishment: player has to change the nickname within 24h from Admin caution. 3 day ban after 24h.
    8. Using Used truck garage and Used trailer garage for commercial purposes (buying/selling vehicles which were not owed by one player for at least 2 weeks). Punishment: Account deletion or penalty(25 times amount of the deal for each transaction).
    9. Administration has the right to caution/ban a player for actions not stated in Terms and Conditions only with Main Admin(Speedy) consent.
    10. All accounts, objects are virtual and belong to Administration of the server. Player is only authorised to use the account. Player does not owe the account and for that reason is not allowed to sell account and any part of the account(vehicles, trailers, drivers, etc.) for material goods including money.
    11. Cheques exchange performed in any other way than specified by Administration is done at player's risk. Administration takes no responsibility for any frauds in that matter.
    12. Player who breaks Terms and Conditions rule again gets doubled ban. Eg.: player spams gets 3 day ban, spams again gets 6 day ban, still spams 12 day ban, etc.
    13. Using Used truck/trailer garages for serial transactions leading to support weaker player. Eg.: player buys vehicles for max price and sells for min price to other players.
    14. In case of constant offending Administrator or the Owner, player looses access to CB(all channels, including paid ones with no refund) for the whole period of using the account.
    15. In the event of a breach of the regulations, the Administration reserves the right to set an individual penalty depending on the degree and extent of the player's fault. The penalty may consist of performing the following actions: undoing the achieved results, deleting checks, items and packages. The penalty may also result in the account being blocked for a period from 24 hours to an indefinite period.
    16. In the event of deliberate action to the detriment of Shipping, the Administration has the right to impose a ban on all related accounts.
  4. Account.
    1. User can have multiple accounts on those conditions:
      1. If user have more than one account on the same server all account names must be reported to the Administration. If the player has several accounts on the portal, he must also report this fact to the Administration.
      2. Accounts must not support each other in any way (subject to Administration judgment). This also applies to the purchase of promotion cheques and gifts between accounts. The exception is the purchase of a Premium Account or a Sponsor Account - you can buy your KP and KS accounts as gifts.
      3. All player accounts must be in the same Shipping - this applies to accounts in the S100 world created after the creation of this world. If we have accounts in various Shipping, the owner of the Shipping must know what other accounts we have in this world.
      4. It is not possible to sign in accounts for Shipping Competitions only to bypass the minimum threshold of players - players may be blocked and Competition Shipping excluded from Competitions
    2. Only the user can use the account. Registering and using account by two or more people is forbidden. Account which user has not logged in for 6 months may be deleted.
    3. User has the right to delete the account himself or by contacting Main Admin.
    4. User breaking Terms and Conditions rules may receive a ban on his account. Ban can apply to all accounts of the user(all worlds/servers).
    5. If a User Account is used by a third party who has gained access to User's data due to insufficient security of the user against access by third parties, that person will be treated as a user due to the impossibility to determine who has used this account and who may bear liability in case of violation of the regulations or changes to the account. For security reasons, it is recommended to change the password frequently.
    6. Creating nicknames similar to Administration ones is forbidden under pain of ban or account deletion.
    7. Main Admin has the right to edit/delete contents which break Terms and Conditions or Netiquette rules from any place connected with the Game without any warning.
    8. Proxy and other ways of hiding the connection between the player and the server are prohibited, however, in special cases the player may apply for permission.
    9. In the case of a 6-month absence of the Shipping owner, the CT Administration reserves the right to change the owner of the Shipping
    10. The user is obliged to properly apply appropriate security measures and store his password (anti-virus, firewall). In the event of a burglary on the account of the Player, the Administration is not obliged to repair the damage by the burglar. The password should be changed regularly using the "Recover password" option
    11. Owner of Shipping must first close the Shipping to be able to delete the game account.
  5. Support.
    1. Spamming support despite receiving the answer for an inquiry is penalised by 3 day ban.
    2. Each inquiry must be titled in a way optimising the content. Titles like ";)" "bbb" "to Admin" are ignored and deleted.
    3. Each inquiry being a lie or not being proven is deleted and player is baned for one day.
    4. Each inquiry being an answer to previous message should be titled: "Re: ...(here put number of notification).
    5. Remember that support is here to help you. If you need Administration to help you ask for it in the way mentioned above.
  6. Final Provisions.
    1. Terms and Conditions come into effect with the date of announcement.
    2. Administration reserves the right to change those rules at any time. In addition, in special cases user will see special message available after logging in to his account. User who does not accept changes in Terms and Conditions has the right to terminate the agreement within 30 days from the date of introduced changes by deletion of the account(if the user decides to play in that 30 day period he/she has to obey updated Terms and Conditions).
    3. Presented pictures and names have only illustrative purpose, informing about specification(capacity, fuel consumption, speed).
  7. Complaints:
    1. If you have not received your code for Cheques (virtual in-game currency) contact us on: info@cargotycoon.pl. Please include phone number if you bought through sms or transaction number if you bought through bank transfer. Complaints are processed within 5 working days.
    2. By accepting the regulations, the User confirms that he understands that the purchase of paid services in the CargoTycoon game is a digital product purchase and is characterized by immediate use after its delivery to the user's account in the game. By accepting the regulations, the user confirms that he understands that immediate use of the product means the loss of the right to withdraw from the contract with the Service Provider.
    3. The Service Provider reserves the right to refuse a refund also if the user's account is blocked due to violation of the regulations. By accepting these rules of the game, the User understands that in the event of the account being blocked due to breach of its rules (read the rules), he loses all rights to any claims.
    4. The Service Provider has the right to change the prices of Paid Services (e.g. purchase of items or checks simulated in games) at its own discretion.
  8. Service owner:
    1. GameCode Konrad Krzyżewski, ul. ks.kan.E.Sierbińskiego 13, 07-436 Lipniki, Poland, NIP: 758-227-86-35, REGON: 145906538, email: info@cargotycoon.pl
  9. Additional Terms and Conditions; EULAs
    1. When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A.COM is becoming Merchant of Record over your purchase. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements which can be found under the link https://pay.g2a.com/terms-and-conditions and are not subject to the Terms on this website.
    2. In order to proceed the payment transaction, you temporary entrusts the G2A.COM with subject of the transaction, and G2A.COM takes responsibility for the product and for the transaction processing.
    3. With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.
    4. You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.
    5. For customer service inquiries or disputes, You may contact us by email at info@cargotycoon.pl. Questions related to payments made through G2A Pay services provider payment should be addressed to paymentissue@g2a.com. Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.
  10. Refund policy
    1. After the access to the virtual goods or virtual currency has been granted to you (on your Account), and the agreement has been fully performed by us you do not have right to withdraw from the agreement for purchase of virtual goods or virtual currency (to which you also expressly agree).
    2. After deletion of the account the amounts spent by the User for virtual goods or virtual currencies are not subject to refund (regardless of when they were paid).

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